Effective Date: 12/26/2019
Details of Data Processing
Subject Matter: All Critical Impact services, client provided data, and related technical support to clients, including all publicly available information that is transmitted or retrieved from Critical Impact’s sub-processors.
Data Subjects: Personal data submitted, stored, sent, or received via Critical Impact services that may concern the client or subscribers of the client.
- Providing written responses to all reasonable requests for information made by clients and their subscribers.
- In the event of a personal data breach, reasonably assisting clients with data security audits, including inspections, conducted by the client, auditors, law enforcement, or other supervisory authorities.
- Providing notice to clients regarding personal data breaches without undue delay.
- Reasonably assisting clients with their obligations to Supervisory Authority Data Protection Impact Assessments and Prior Consultation taking into account the nature of processing and data involved.
Right to be informed: You or your subscribers can ask about personal data, how it is used, and why it is being used at any time.
Right of rectification: You or your subscribers can update (or request updates to) personal information at any time.
Right of erasure: You may cancel your Critical Impact account at any time and may additionally request that Critical Impact erase your personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data. Your subscribers may also request that you or Critical Impact do the same for their personal data. Critical Impact reserves the right to keep the minimum amount of information that helps us prevent fraud to keep your delivery rates the highest they can be.
Right to restrict processing: You may suspend your account at any time which restricts the sending of email. Your data will still be processed for other actions such as billing and by our sub-processors. You may backup and deactivate a list to verify subscriber data and reactivate within 30 days. You may cancel your account to restrict all data processing of your data and your subscribers and reactivate your account as long as we have not yet deleted your information according to our retention policies.
Right to data portability: You may export any of your lists, or selected information within any list, at any time while your account is active by logging into your Critical Impact account.
Right to object: You may unsubscribe from any of Critical Impact’s emails at any time. Your subscribers may unsubscribe from your emails at any time.
Critical Impact does not discriminate against a customer, price services differently, or reduce quality of service based on exercising of the above data rights.
You may opt-in to be informed of sub-processor additions excluding those on our list of sub-processors below by contacting us. You may independently contact any of these sub-processors directly to have your information erased that they store about you. This may include information you provided to Critical Impact or information Critical Impact procured from the sub-processor.
|Amazon||Cloud Infrastructure Hosting|
|Salesforce||Customer Sales Management|
Changes to These Disclosures
We reserve the right to amend these disclosures at our discretion and at any time. When we make changes to these disclosures, we will post the update on this page and update the effective date. Your continued use of Critical Impact’s services following the posting of changes constitutes your acceptance of such changes.