Critical Impact’s COVID-19 Response
During this time, we want you to know that Critical Impact is committed to supporting our employees and clients as we all work to navigate the COVID‑19 crisis together.
Business Continuity and Preparedness
Critical Impact anticipates no interruption to our business operations. At the same time, we have been taking steps to protect the health and safety of our employees. Our employees have been working from secure remote locations since March 2020 to minimize physical interaction. Our team members are continuing to work during normal business hours to offer continuous, high-quality support for our clients.
Support for Clients
We’re here for you. Please contact us if you have any questions or need support.
Phone: (888) 681-0966
Contact Us: Submit a Request and a member of our support staff will respond as soon as possible.
Knowledge Base: Use Critical Impact’s knowledge base to find answers to your frequently asked questions and learn more about tools in your account.
Hours of Operation: Live Client Services are provided Monday-Friday from 9am – 6pm, Eastern Time.