Banks and credit unions use the surveys and polls in Critical Impact to easily gather member satisfaction ratings and suggestions for service improvement. Here’s how the Surveys & Polls could work for your financial institution:
Account Holder Satisfaction Survey
How It Works:
Through the software, you can easily create a customized survey or poll that matches the look and feel of your bank or credit union. Choose from fill in the blank, multiple choice, or matrix-style questions. Once created, you simply drop the survey or poll into your email. The software tracks the responses and instantly displays the feedback for account holder records. The survey result report ensures you always have a complete and current view of account holder feedback.
Benefits to Marketing Team:
Financial Institutions that rely on Critical Impact: